MBR Marketing Terms & Conditions
Thank you for choosing MBR Marketing, Inc. For over 30 years, we have proudly been serving the automotive industry and have built a reputation for quality service, and fast delivery of all our products. All information we collect is primarily in the interest of accurate order processing. Once you are established as a new customer, you will be asked to provide some important information, such as: company name, billing address, phone number, shipping information, e-mail address, and payment information. Not only is shopping on-line with us quick, accurate and convenient, it is also secure. Our server uses the latest encryption technology to ensure that your personal information stays out of the wrong hands, and cannot be read as it travels through our ordering system. Of course, if you feel better about giving this information to a MBR Marketing, Inc. customer service representative, just call us toll free at 800-443-4333, and we'll be happy to complete your purchase.
Most stock orders are shipped withing 24 hours unless we notify you. Our policy on custom orders is to charge your credit card when the item is placed with over or under-runs of not more than 10% being billed when the order is shipped. All orders will be acknowledged with an email to ensure the accuracy of your order. Imprinted orders can take 3-6 weeks depending on the product. Some items that take longer to be produced are noted on the information for the item being ordered.
We encourage you to call our customer service team for help with your order or questions. With extensive knowledge of the product line, we can answer your questions or provide guidance with custom orders.
It is our hope that your experience is positive and that you will continue to use MBR Marketing Inc. for all your supply needs.
Freight charges are based on UPS rates, and the actual weight of the packages. In some cases, due to oversized packages or the size of the order, the freight may be incorrectly calculated. We will always notify you if there is a discrepancy before your order is shipped. Stock orders received by 2:00pm EST typically ship the same day, however some products must be made to order and may have a delay of several business days before shipping. For exact shipment date, please contact us before placing your order to ensure we can meet your deadline.
Unused and undamaged products in resalable condition can be returned within 30 days of purchase. Customer will be responsible for paying all shipping fees and at least 15% to 25% restocking fee depending on the item. If you receive damaged or defective items, they may be returned for a full refund. Customer is responsible for keeping all packing materials including the shipping label and contacting us immediately to file a claim. We will refuse unauthorized returns.
All prices listed in United States dollars (USD) and all payments must be made in USD. State sales tax will be applied to all orders shipped to PA except on tax-exempt items.
We accept Visa, MasterCard, American Express, Discover, and Check. If you wish to pay by check, please call us at 800-443-4333. You can submit a check to us by fax or mail. Any check not honored by the customer's bank will incur a $25.00 service fee.
Please notify us immediately of any changes or cancellations to your order. If your order has already been shipped prior to notifying us of changes, please refer to our return policy below.
All of our shipments are insured. If you receive damaged merchandise, please contact us immediately. We will ask you to email us pictures that clearly display the damage so that we can proceed to file a claim with the shipping company. Once received, we will replace the damaged product(s) at no charge or issue a refund.